EMAIL PROBLEMS

I cannot send email

• Not Connected
• Your SMTP setting is incorrect. Mail goes out by your Service provider and not through SmallPond

I cannot receive email.

• Not Connected
• Your POP3 setting is incorrect.
  Mail comes in through by your SmallPond Server  :
  mail.(yourdomain).com.
• Username incorrect.
  If using a POP3 mailbox, use the full email address as your username :
  jbloggs@(your domain).com
• Email Password incorrect/forgotten.
  Go into your control panel, Mail Manager and reset the password on your account :
  more info
• If there are too many attempts with the wrong password, your IP will be banned :
  more info

Friends tell me they cannot send me emails

• Mailbox quota full.

• Hosting Account quota full.
  Adjust Quota

Error message
Your mailbox jbloggs@yourdomain.com has reached its quota limit.

• Quick Fix - increase your mailbox quota limit.
  Go to your control panel.
  Adjust Quota
• Caused by :
  1.) Someone sending you big files or
  2.) You are not removing messages from your server after they have been downloaded on to your computer.
• To investigate - go to webmail and have a look at your inbox